Shipping policy

Order Processing

Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).

Shipping Methods and Delivery Times

Standard Shipping: Estimated delivery time is 6-14 business days after order processing.

Potential Delays: While we strive for timely deliveries, unforeseen circumstances (e.g., customs delays, logistical issues) may extend delivery times. In rare cases, delivery may take up to 60 days.

Shipping Costs

Shipping Charges: Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

Free Shipping: We offer free standard shipping on orders over a specified amount, as indicated during checkout.

International Shipping

Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for detailed information.

Order Tracking

Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for the tracking information to become active.

Delivery Issues

Incorrect Addresses: Ensure all shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date for assistance.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Customer Support

Contact Us: For any questions or concerns regarding shipping, please reach out to our customer support team at info@elennyboutique.com.

By placing an order with Elenny, you agree to the terms outlined in this Shipping Policy.